FLIR Lorex, Inc. recalls certain Lorex Video Monitors
- Starting date:
- June 12, 2018
- Posting date:
- June 12, 2018
- Type of communication:
- Consumer Product Recall
- Subcategory:
- Electronics
- Source of recall:
- Health Canada
- Issue:
- Product Safety
- Audience:
- General Public
- Identification number:
- RA-66874
Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and FLIR Lorex Inc.
Affected products
Certain Lorex Video Monitors
Product description
This recall involves certain model and serial numbers of Lorex branded 7 inch (18 centimetre) and 9 inch (23 centimetre) video monitors used with surveillance video security systems. The recalled monitors have a black back and border. The name “Lorex” is printed on the top left corner of the monitor.
Lorex Security Monitors with the following model numbers, monitor sizes and serial numbers are subject to this recall:
| Model Numbers | Monitor Size | Serial Numbers |
|---|---|---|
| LW2751 |
7 inch (18 centimetres) |
WA01140315501-WA01140319000 WA02140417501-WA02140419000 WA0314050251-WA0314051250 WA0314060001-WA0314061500 WA03140627347-WA03140629346 WA03141222601-WA03141223169 WA04141223170-WA04141223350 |
| LW2752 |
7 inch (18 centimetres) |
WA01140422265-WA01140423264 WA0214065501-WA0214066500 WA02140629347-WA02140630346 WA03141121501-WA03141122000 |
| LW2962H |
9 inch (23 centimetres) |
WA01140329001-WA01140332400 WA02140419001-WA021404220500 WA02140422001-WA02140422100 WA0314051251-W0314053250 WA0314061501-WA0314061618 WA0414061619-WA0414063000 WA04140623347-WA04140625346 WA0514112501-WA0514114000 WA05141122501-WA05141125000 |
The model and serial numbers can be found on stickers on the back or underside of the unit.
Hazard identified
Batteries in the affected monitors can overheat and expand, posing a potential burn hazard to consumers.
As of June 7, 2018, the company has received 19 reports of overheating and expanding batteries in Canada, and no reports of injuries. In the United States, the company has received 309 reports of overheating and expanding batteries and no reports of injuries.
Number sold
Approximately 4,300 units of the affected products were sold in Canada and approximately 22,000 were sold in the United States.
Time period sold
The affected monitors were sold in Canada and the United States from April 2014 to April 2017 in retail stores and online.
Place of origin
Manufactured in China
Companies
- Distributor
-
FLIR Lorex, Inc.
Markham
Ontario
CANADA
- Manufacturer
-
RDI Technology (Shenzhen) Co., Ltd.
Shenzhen
Guangdong
CHINA
What you should do
Customers should immediately stop using the affected Lorex Video Monitors and contact FLIR Lorex, Inc. for return instructions to receive a full refund.
For more information, consumers may contact FLIR Lorex, Inc. by telephone toll-free at 1-844-265-7388 from Monday to Friday between 9:00 a.m. and 5:00 p.m. ET or by visiting the company’s website.
Consumers may view the release by the US CPSC on the Commission’s website .
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.
Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.
This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.